Re-Engineer Business Operations to Provide an Amazing Experience for Your Customers and Your Staff
Operations managers want to run their businesses incredibly efficiently, thereby creating a strategic competitive advantage.
SOFTWARE IS THE ENGINE THAT DRIVES BUSINESS OPERATIONS
The right software tools to deliver a stellar User eXperience (UX) for your customers.
When your customers call, how quickly does the person answering the phone know who’s calling and have the relevant information available on their screen?
The answer is dependent upon the efficiency and reliable integration of your many software platforms.?
Getting started is easy. One of our Senior Business Consultants will map out existing software applications and current communications practices, then provide you with options to take your business to the next level.
GIVE YOUR STAFF THE RIGHT TOOLS
Are you providing the tools necessary for your employees to succeed at their jobs?
IT matters; don’t skimp. Robust workstations that are always connected, multiple desktop displays, and reliable high-speed broadband connectivity are a recipe for accuracy and efficiency.
Consider a Unified Communications system to integrate multiple paths to get connected and collaborate in real- or near real-time.
- ???Digital voice (VoIP), voicemail
- ???Email, instant messaging (IM)
- ???Chat, text, SMS
- ???Video Conferencing from remote, desktop, or conference room
- ???BYOD mobile devices: user-owned phones, tablets, laptops
- ???4G, 5G mobile networks
Let Miles Technologies provide a no-cost, expert consultation to help your staff accomplish more.
BETTER CUSTOMER INTERACTION
Leverage technology to encourage customer self-service
A growing company can increase its customer volume without the need to hire additional personnel.
More consumers prefer to manage their own customer information, buy products, and pay invoices without a requirement to speak to a live person. Let them.
TAKE CONTROL OF YOUR DATA AND MAKE IT WORK FOR YOU
Grabbing the right information at the right time is essential for operational excellence
Database optimization is a reorganization of the physical storage of data tables and indexes to improve performance.
Business Intelligence dashboards and custom reporting offer real time, actionable information for both day-to-day operations and long-term direction.