Custom Business Software
Imedview Uses Custom Software to Boost Staff Productivity
Miles Technologies helped Imedview, Inc. accomplish more by creating a custom case management system that is user-friendly, automates time-consuming manual processes, and reduces data duplication and errors.
THE CHALLENGE
Developing Software that Meets all of Imedview’s Needs
Imedview, Inc. came to Miles Technologies with a need to build custom business software that would improve their efficiency, security, and quality when handling cases, scheduling medical examinations, and retrieving documents for clients. As we learned about their challenges and goals, we knew we had to create a customized system that addressed the following business needs:
Productivity
Improve productivity with a user-friendly system that guides the user what to do next and what may still be missing.
Document Management
Simplify how documents are handled by pulling the documents directly into a queue that could easily be routed through the appropriate channels.
Efficiency
Eliminate multiple touches and steps of the process to mitigate potential errors and reduce time to completion.
Data Management
Prevent duplication of claims numbers, address books, and other data in the system.
SOLUTION OVERVIEW
Viewpoint Case Management Software Helps Imedview Do Business Better
We designed and developed a customized, secure, HIPAA-compliant system called Viewpoint that would simplify processes, improve efficiency, and enhance collaboration. Viewpoint is a Case Management software that helps Imedview run and manage its core business operations.
Viewpoint manages all aspects related to cases, from creation to completion. It allows users to schedule medical examinations, receive and organize documents that pertain to cases, create tasks, and follow up on any tasks already established in the system.
As Imedview requested the software to be user-friendly, we designed an intuitive system that helps users handle all business workflows more effectively.
RESULTS
How Imedview Is Accomplishing More
Viewpoint automates and simplifies many of the processes that were originally being managed manually by users. Before Viewpoint, users would spend hours manually downloading documents, saving them, compiling them, and generating “packages” from existing information.
Through Viewpoint, these documents are received in a single queue and routed to the appropriate channel. The system can compile documents and create templates automatically with one click of the mouse, saving significant time that staff can now spend elsewhere.
Also, Viewpoint has a built-in engine that creates tasks and automatically moves Services through Statuses and Follow-ups based on triggers set up as per their business workflows. This keeps their operations organized and allows staff to see statuses and move things along quickly.
Finally, Viewpoint reduces data duplication and user errors as there are powerful validations throughout the system to prevent these.
Improved Productivity
Saved labor hours through process automation and a user-friendly system.
Simplified System
Documents are routed through the appropriate channels.
Fewer Duplicates
Powerful validations throughout the system to prevent data duplication.