Business Continuity & Disaster Recovery Consulting

As we’ve all recently experienced, natural and human-made disasters can strike at any time. Our business continuity and disaster recovery (BCDR) experts will help you develop a plan to minimize interruptions and protect your data, applications, and IT infrastructure.

Identify Critical Systems

Using industry best practices, our BCDR consultants will assess your existing IT to identify the critical systems and their associated risks. This step will identify where the DR/BCP must be focused.

Create a Plan

We’ll help you develop a Business Continuity & Disaster Recovery (BCDR) plan that provides peace of mind that during a disaster, your data is safe and your team can still operate.

Test Your Strategy

Gain a clear understanding of how well your BCDR plan works through planned testing during a simulation of a disaster, so you know you’re ready when something happens.

Project Management Team

identify critical systems and downtime tolerance


  • Situation Diagnosis


    It’s important to have a clear understanding of what constitutes a disaster, the chain of command for declaring an emergency, and a communications system to inform workers of the situation and next steps the company is taking toward resolution.

  • Event Recovery


    Whether a non-destructive short-term event or a complete environmental disaster, a robust BCDR plan offers step-by-step procedures for services restoration, data backup, remote workforce management, facility access, and other relevant areas.

  • Postmortem


    We will conduct a postmortem meeting with stakeholders and relevant teams to measure the success of the plan and whether parts of the original plan need to be updated or reevaluated based on what we learned after the event.



We offer a wide variety of consulting and IT services to ensure your BCDR plan is fully supported and vetted.


From something as simple as creating a solution for daily offsite data backups, or ongoing, sophisticated consultation with our subject matter experts, Miles Technologies will help keep your business on track and running smoothly.

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“When a situation arises, it never feels like we’re on an island. Miles Technologies has the capability and professionalism to not only be timely with their responses but to keep us current and get us what we need to be successful.”

David Thompson
Laminators Inc.
Hatfield, PA
Customer Since 2015

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  • Disaster Recovery (DR) vs. Business Continuity Planning (BCP)


    Disaster recovery is about restoring vital communications and IT systems when those services are disrupted either by an environmental event?(e.g., hurricane, flooding, fire, etc.) or cyber event? (e.g., malware, unauthorized access, file corruption, or data highjacking).


    Business continuity planning is much broader in scope because it covers any reason (think, COVID-19) business operations could be in jeopardy, not just a disruption in IT systems. An effective DR plan is one of many components of a solid business continuity plan.

  • I have a backup system. Isn’t that good enough?


    A backup system is just one component of a robust DR strategy—the idea behind DR is that you have a plan/process for how to use that backup when the necessity arises. It is important to ensure your backup system is comprehensive, functional, and will be available to be used during a disaster.

  • How do I measure my company’s tolerance for downtime?


    RTO & RPO (recovery time objective and recovery point objective) are two key metrics that organizations must consider in order to develop an appropriate disaster recovery plan that can maintain business continuity after an unplanned event.


    RTO. When disaster strikes, how much time do you have to get your IT systems back up and running before you can no longer maintain effective business operations?

    RPO how much data (measured in time) you are willing to lose in the event of a disaster/disruption? How fresh or stale is the data since the last valid backup was performed?

  • How often should I test my BCDR plan?


    There is no one answer to this question. If the DR portion of the plan relies on technology, it is important to ensure frequently that it’s in a recoverable state. Other DR components, such as communications or a tabletop test for the business side of it, should, as a rule of thumb, be tested every year or after a major infrastructure or business process change is implemented.


    There is no reason why the components can’t be tested individually rather than the traditional idea of “shut everything down and run from the recovery.”