PREPARE YOUR BUSINESS FOR THE UNKNOWN

Business Continuity & Disaster Recovery Consulting

As we’ve all recently experienced, natural and human-made disasters can strike at any time. Our business continuity and disaster recovery (BCDR) experts will help you develop a plan to minimize interruptions and protect your data, applications, and IT infrastructure.

Identify Weaknesses

Using industry best practices, our BCDR consultants will identify existing vulnerabilities, then create a successful, step-by-step recovery strategy to mitigate future risk.

Create a Plan

We’ll help you develop a business continuity and disaster recovery plan (BCDRP) that focuses on your industry’s unique needs and challenges.

Test Your Strategy

Gain a clear understanding of how well your BCDRP works through a tabletop test or other testing methodologies.?

Project Management Team

identify critical systems and downtime tolerance

OUR APPROACH TO BCDR PLANNING

  • Situation Diagnosis

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    It’s important to have a clear understanding of what constitutes a disaster, the chain of command for declaring an emergency, and a communications system to inform workers of the situation and next steps the company is taking toward resolution.

  • Event Recovery

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    Whether the event was a non-destructive disaster or a destructive disaster, a complete BCDRP offers step-by-step recommendations concerning services restoration, data backup, remote workforce management, facility access, and other relevant areas.

  • Postmortem

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    We will conduct a postmortem meeting with stakeholders and relevant teams to measure the success of the plan and whether parts of the original plan need to be updated or reevaluated based on what we learned after the event.

EVERYTHING YOU NEED IN ONE PLACE

IT SERVICES TO SUPPORT YOUR BCDRP

We offer a wide variety of consulting and IT services to ensure your BCDRP is fully supported and vetted.

 

From the simplicity of having a backup assurance plan in place to ongoing, sophisticated consultation with our subject matter experts, Miles Technologies will help keep your business on track and running smoothly.

FAQ

  • Disaster Recovery (DR) vs. Business Continuity Planning (BCP)

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    DR is about restoring vital communications and IT systems when those services are disrupted by an environmental event?(e.g., hurricane, flooding, fire, etc.) or cyber event? (e.g., malware, unauthorized access, file corruption, or data highjacking).

     

    BCP is much broader in scope because it covers any reason (think, COVID-19) business operations could be in jeopardy, not just a disruption in IT systems. An effective DR plan is one of many constituent components that make up a solid business continuity plan.

  • I have a backup system. Isn’t that good enough?

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    No. A backup system is just one component of a robust DR strategy—the idea behind DR is that you have a plan/process for how to use that backup when the necessity arises.

  • How do I know my organization’s real tolerance for downtime?

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    There exists a misconception that organizations simply cannot tolerate any downtime. The reality is that unless you are performing “mission-critical” services such as emergency response, financial trading, or national defense (i.e., applications where seconds are critical), you have a higher tolerance for downtime than you might expect.

  • How do I measure my company’s tolerance for downtime?

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    RTO & RPO (recovery time objective and recovery point objective) are two key metrics that organizations must consider in order to develop an appropriate disaster recovery plan that can maintain business continuity after an unplanned event.

     

    RTO. When disaster strikes, how much time do you have to get your IT systems back up and running before you can no longer maintain effective business operations?

    RPO how much data (measured in time) you are willing to lose in the event of a disaster/disruption? How fresh or stale is the data since the last valid backup was performed?

  • How often should I test my BCDRP?

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    There is no one answer to this question. If the DR portion of the plan relies on technology, it is important to ensure frequently that it’s in a recoverable state. Other DR components, such as communications or a tabletop test for the business side of it, should, as a rule of thumb, be tested every year or after a major infrastructure or business process change is implemented.

     

    There is no reason why the components can’t be tested individually rather than the traditional idea of “shut everything down and run from the recovery.”

Raving Fans

Check out these reviews from our happy customers.

I just wanted to pass on how helpful the Miles Technologies team has been. They are patient and willing to go the extra mile to help solve issues that arise at PRD. It is a pleasure to work with them. I appreciate their positive attitude, technical expertise, and EXCELLENT customer service. We are glad to have Miles Technologies as a partner and our support team.

Gwen Isner
Chief of Staff
PRD Management, Inc.
Collingswood, NJ
Customer Since 2018

★★★★★

When I started at CFGI I became the de facto in-house IT person, which I’m certainly not qualified. Miles Technologies goes out of their way to look into our account and offer up solutions to problems I didn’t notice or understand. CFGI would be lost without Miles Technologies’ support! They are always communicative, efficient, and go out of their way to help the company and myself resolve issues. There is NO WAY I would be able to get through my day without at least 1 call with Miles Technologies.

Colleen Mahoney
CFGI Holdings, LLC.
Philadelphia, PA
Customer Since 2012

★★★★★

I wanted to send a note of appreciation to Miles Technologies for helping our employees get setup remotely, even on their personal computers. These are unprecedented times, and while we’re hoping for a (relatively) quick return to business as usual, we’re also preparing for a new normal. Having a solid IT partner is even more critical today. Thank you for being that partner.

David Friedman
Vice President
Friedman Realty Group
Gibbsboro, NJ
Customer Since 2019

★★★★★

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