you don’t need to go it alone

Managed Services Provider

Comprehensive Managed IT Services will keep your day-to-day operations running smoothly. We’ll take care of the technology nuts and bolts so your employees can stay on-mission supporting your customers.

 

Already have internal IT staff? Let’s talk about our “Partnership for IT Professionals” program. Our technical team working with yours to carry together and share the load.

Unlimited Remote and Onsite Support

Replacing an Existing System

24/7/365 Raving Fan IT Support that doesn’t sleep, take naps, call out sick, or go on vacation. What does “Raving Fan” mean for you?

Your Own Dedicated Support Team

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At the heart of every Managed IT Services plan, we provide an IT rock star, (aka, Client CIO), to help with strategic technology planning.

Technical Consultation

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Our personalized team structure provides you with the same people every time you need support. Your support team is both responsive and proactive to ensure your team can work productively.

the promise of managed it services done right

The Miles Assurance Plan

A managed IT services company to handle all your business technology needs, keeping your people happy & productive, and your business running smoothly.

Why? Because we promise. How’s that??Take a look at what “Our Promises” and “Our Core Beliefs” mean to us.

 

And what they could mean for you.

Business Management Consulting

Strategic industry planning and consulting from your dedicated Client CIO can bring new ideas and fresh perspectives to plan for the coming years. Speaking of years, on average, what decade is your business technology in?

Anything, Anywhere, Anytime

Nationwide, 24/7/365 IT and user support with no additional cost for onsite service to get you running again. Unlimited support for all user devices—desktops, laptops, phones, etc. It even includes answering users’ “How To” questions.

No Lengthy Commitment

No annual contracts. Pay month-to-month. Cancel anytime. No strings attached. We believe you’ll use our IT managed services month after month—for years—because you love how we do what we do.

Powerful Cyber Security

Next-Generation Anti-Virus (NGAV) for protection against malicious software and zero-day exploits. Up-to-date cyber security is a “must-have” if you want your business to continue uninterrupted.

Rapid Response, Fast Resolution

Our response time averages less than 51 seconds, and we guarantee you will speak to a human being within an hour of calling.

Cloud Coverage

Consulting, implementation, support, and monitoring of cloud-hosted solutions such as Amazon Web Services (AWS), Microsoft Azure, Google, and Office 365.

Stay In the Know

Clear communications from our easy-to-use client portal. Review ongoing monthly reports of all support activity, maintenance, ongoing projects, and recommendations.

Keeping an Eye on Your Stuff

Our asset tracking and management protocols will identify and document your equipment, subscriptions, software licenses, and expirations.

Don’t let fear of change keep you stuck

Experience worry-free onboarding when you become a client

Change can be hard, but it doesn’t need to be. The Miles onboarding process makes transitioning painless and trouble-free for you and your users while prioritizing security. We can take over your technology environment as quickly or as slowly as needed, and we go beyond just maintaining what you already have; we take steps toward improving it during the transition. Once you say “go,” you are guaranteed incredible service.

 

So, don’t sweat it. We’ve done this for hundreds of new customers. These transitions are performed by the dedicated Miles Onboarding Team, who are experts at onboarding new clients in this fashion. Like a professional golfer’s “repeatable swing,” the team works every day to deliver a fantastic experience to 100% of our clients.

Become a miles assurance plan partner

all-inclusive, fixed-cost managed services for your business

We want your team to stay productive instead of dealing with IT issues, which is why much of our work happens in the background. Every day we are performing work proactively to help prevent your staff from having to call with another distracting, productivity-draining issue.

  • Industry-Focused Strategic Planning

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    • Strategic planning and consulting from your client CIO who works with you & understands your business.
    • Monthly reports detailing support activity, maintenance, and recommendations.
    • Annual business solutions & assessments providing network diagrams, asset reports, & opportunity tracking.
    • Asset management identifying computer/network equipment, specs, licensed software & expirations
  • Unlimited Remote and Onsite Support

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    • Guaranteed one-hour response time. We promise.
    • A specialized Miles IT Support team assigned to your business. They understand your industry and your systems.
    • Support for all business computing equipment for your staff: workstations, laptops, tablets, smartphones.
    • Support for network routers, switches, firewalls, network printers & scanners.
    • Setting up replacement workstations, laptops, and tablets.
    • Escalation to other vendors for vendor-specific issues.
  • How To Questions Answered

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    • Microsoft Office, Google G-Suite, QuickBooks, email, etc.
    • More effective usage of software applications you already own.
    • Increased productivity for your company.
  • Powerful Cyber Security

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    • CrowdStrike Next-Generation Anti-Virus (NGAV) for protection against malicious software and zero-day exploits.
    • Advanced malware protection through agent software and DNS filtering.
    • O/S security patching and service pack management to provide enhanced protection and latest security updates.
    • Regular basic security assessments along with recommendations to address any vulnerabilities.
  • Proactive Managed Services

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    • 24/7 server monitoring and alerting that enables proactive services and downtime reduction.
    • Network performance monitoring and reporting for proactive system maintenance.
    • Preventive maintenance and performance optimization to ensure efficient operation of systems.
    • Backup log monitoring to know that daily backups are running as scheduled.
    • Spam protection to substantially reduce unsolicited and unwanted email in your inbox.
4 bricks

SUCCESS STORY

RESPONSIVE IT SUPPORT

Miles Technologies provided a professional services company with responsive IT support that enabled their IT Director to focus on higher order goals and strategies along with their Executive Team.

RAVING FANS

Check out these reviews from our happy customers.

I didn’t think anything could travel faster than the speed of light until I had a computer problem and saw Miles Technologies in action.

Jason Zerweck, Senior Mechanical Engineer
BRESSLER GROUP

Philadelphia, PA
Customer Since 2014

★★★★★

FAQ

  • What do you mean by proactive support?

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    Rather than just responding to security issues, managed service providers (MSPs) identify IT threats and weaknesses before they happen, thereby preventing issues and eliminating unproductive time. With proactive support, instead of simply fixing the same symptoms again and again, our proactive managed IT services will dig deep to determine the underlying cause of recurring issues and fix the root of the problem to minimize time-stealing issues.

  • What if my company already has an internal IT support person?

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    Managed IT services teams are designed for flexible roles. We work together with the IT staff in your company or work as your entire IT team, to help fill in any existing gaps and provide knowledge and expertise to help your systems run smoothly. Whatever your personnel situation, our teams will provide consultation regarding both necessary and helpful improvements. Our Miles Assurance Plans are flexible in that we can support and augment internal IT staff or function as a company’s complete IT department.

  • What are some reasons to incorporate managed IT services into our company’s IT?

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    Third-party managed services offer important and impactful managed IT services such as expert strategic planning, reduced staffing costs, increased agility, and overall reduced IT costs. Our Miles Assurance Plans provide these services.

  • What is the connection between the Cloud and managed services?

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    In the 2020s, more and more services are being migrated to some flavor of cloud hosting to take advantage of enterprise-level security and high-availability for your critical business resources. Cloud computing is one of many aspects of? today’s managed IT services, and cloud-hosted services are a great way to reduce costs as well.

You Request. We Respond. It Gets Done!?

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