SCALABILITY & SUPPORT TO MATCH YOUR NEEDS

Phone Systems & VoIP Solutions

Choosing the right phone system can be difficult with so many options on the market. Our experts start by understanding your needs, then determine a solution that will accomplish your goals and allow you to grow.

Installing a New System

Installing a New System

We’ll work with you to find the right system, set up connectivity options, and handle any of your wiring needs.??

Replacing an Existing System

Replacing an Existing System

We’ll start the replacement of your phone system by matching your needs to today’s technology.?

Expanding an Existing System

Expanding an Existing System

We can help you get the most out of your phone system or expand it to meet the needs of your growing organization.?

IT representative

ENHANCE COMMUNICATIONS & CUSTOMER SERVICE

Get a phone system tailored to your business

Below are the most common types of phone systems. Let us help identify and implement the best solution for your company.?

  • Cloud Phone Systems

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    A cloud phone system allows a customer to take advantage of modern phone capabilities without the need to host traditional hardware inside of their building. Cloud systems can be used with traditional handsets and with softphones (software based handsets).?

  • On-Premises Phone Systems

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    An on-premises phone system involves hosting traditional phone system hardware within your building. Often an on-premises system provides lower recurring costs with a higher upfront cost. Many options exist including on-premises VoIP solutions (Voice over IP).

Do More With Your Phone System

Features & Options for Your Phone System

Get more out of your phone system with the right advanced features and integrations.

Unified Communications (UC)

Integrate multiple communication methods such as phone calls, video, IM, email, SMS, and fax with a UC phone system.

PBX Systems

Get set up with a virtual or locally hosted PBX system, or use our IT experts to support and manage your existing setup.

SIP Lines

This functionality combines PBX with the public telephone network to create a hybrid system that is easily customizable.

VoIP

This PBX functionality manages calls, voicemails and other functionality. IP-enabled phones connect to the Internet.

Softphone

Get the functionality of a desk phone without the hardware. Softphone tools allow your team to make calls over the internet.

Common Vendors

8×8, Avaya, Cisco, Microsoft 365 and Office 365, Comcast, Momentum, Nextiva, Votifone, Vonage, Lync for Business, FortiVoice, Wave, etc.

4 bricks

SUCCESS STORY

Hosted Call Center Phone System

Miles Technologies implemented a data tracking call center for a spa and salon services provider that improved business intelligence and overall customer service.

Raving Fans

Check out these reviews from our happy customers.

Miles Technologies is always very helpful and technically proficient. Customer service is key and they often go above and beyond to solve our issues. Thanks!

Glenda Wagner, HR Manager
Christ Tabernacle
Glendale, NY
Customer Since 2012

★★★★★

FAQ

  • When should I consider changing my business phone system?

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    When your demands go beyond the capacity of your current phone system, and your system’s limitations begin impacting workplace productivity and customer satisfaction, it is time to find a solution. Thankfully, there are many cost-effective solutions that can help.

  • What is the difference between VoIP and PBX phone systems?

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    PBX is the traditional private phone system that has been used for years, while VoIP connects calls via the Internet. PBX systems route calls through individual phone lines within the company, and rely on a computer server, manual control board, and multiple physical lines. VoIP requires only an Internet connection and a computer or IP phone.

  • Why would I want to choose a standard multi-line?

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    One example is if you have limited bandwidth, or a small number of employees, a standard multi-line system may be your most cost-effective option.

  • What are some phone system features my business needs?

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    With so many features out there, it’s easy to get caught up in excess. A good rule of thumb is to identify features or functionality your company is lacking, and determine which systems will satisfy your needs. There may be cost-saving alternatives that your company should consider. Our consultants can review your company’s needs and develop a plan that works within your budget.

You Request. We Respond. It Gets Done!?

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