PROVIDE BETTER SERVICE TO YOUR CUSTOMERS
Extending & Developing Service Management Software
Technology has transformed how service companies manage blended workforces, collaborate among teams, and automate processes to increase productivity and enhance the customer experience. From ordering parts and billing to scheduling and managing subcontractors, businesses depend on service management software to handle complex service offerings that require more flexibility than ever.
We offer many different software services to ensure your service management software is up for the job. If you want to keep your current software, we can extend or integrate it to add value to your organization and address critical needs. We can also build a unique system that fits your vision.
Extend Current Software
Accomplish more with your existing service management software by adding functionality and increasing core capabilities. We can extend your software to support your field staff, customer service agents, billing team, and more.
Integrate Other Systems
Streamline your core systems or connect your service management system with ServiceChannel and other management and contractor sourcing software your clients and partners use.
Build Your Own
Start from scratch with custom service management software designed to support your super-efficient process. We will review your software requirements and build a service management system unique to your business.
IMPROVING SERVICE THROUGH TECHNOLOGY
Our Areas of Expertise
Field Service Management
Parts and Inventory
Customer Engagement and Collaboration
Returns, Repairs, and Warranty
UPDATE YOUR SERVICE MANAGEMENT SOFTWARE
One-Stop Software Solutions
We work with customers who rely on various service management software to support team members in the field, manage subcontractors, and deliver high-quality service to their customers. In addition to building custom systems, we can extend and integrate your existing software through a wide range of services — all under one roof.
HOW WE GET IT DONE
Our Integrated Approach
Stage I – Vision & Process Design
Stage II – Technical Design
Stage III – Build & Test
Stage IV – Deploy
Stage V – Ongoing Support
We start by working with you to design what the business process & flow of information should look like when the solution is implemented.
Combining your Process Design with the data availability and access tools for your specific systems, we determine the best methods to accomplish your vision.
After building out the solution, we run real-world scenarios to test the process to ensure the results are what you expect.
We help install & configure the new solution onto your live systems.
Our support team is here to proactively monitor and help with your systems on an ongoing basis.
AFCO MODERNIZES ITS DATA ENTRY & REPORTING SOFTWARE
Miles Technologies helped AFCO, a leading chemical and food safety provider, update their existing data entry and reporting software platform to improve their field staff’s productivity and bolster international and mobile capabilities.
Helping People Accomplish More
“Everything we do, in all of our ventures, is supported by Miles at the front-end. We try to keep ahead, and our customers love it. It’s easier than ever for our customers to do business with us.”
Movers Specialty Services
Customer Since 2013
You Request. We Respond. It Gets Done!®
Do you have experience implementing APIs or integrating service management solutions that my customers use into my software?
Absolutely. We have a great deal of experience integrating systems that your customers, vendors, or other business partners may require.
Can you build a mobile app or web portal that integrates with my other systems?
We specialize in developing web portals and apps that read and write data from existing software. As long as we have a way to access the data, we can extend your systems to provide secure access to customers, field staff, or subcontractors. We also do the legwork to figure out the best way to access the data with your systems.
How is your software different from other service management solutions?
We build software to match your specific needs and processes. Our Head Start Framework allows us to rapidly develop high-quality software, and our decades of experience allow us to provide expert consultation on innovative solutions and best practices.