Extend the Life & Increase the Value of your Existing Software
Software Support & Evolution
Our highly responsive Software Helpdesk team resolves current issues and prevents potential issues from occurring through proactive system monitoring, analysis, and software maintenance.
Our Software Analysts are experts in helping our customers succeed across a variety of industries, platforms, hosting environments, deployment methods, and business needs.
Your assigned team works to advance all aspects of your business software, beginning with end-user productivity, problem-solving with 3rd parties, and additional systems integration where needed.
business needs evolve. shouldn’t your software?
maintaining, Optimizing & Advancing Your System
We start by discussing the role of the software application in your business, then carry out an interactive walkthrough of the systems and processes. By meeting with technical & business personnel, we confirm challenges, opportunities, and objectives for moving forward.
After assessing your platform and hosting environments, we determine the core system functionality, run security assessments, and catalog automated or integrated processes. We also look for opportunities which feed into our consultation on next steps.
As your project moves forward, our pros work directly with your team to brainstorm and offer a series of recommendations. This consultation can include a broad range of options such as added features, forward compatibility, and recommendations for process improvement.
Once we provide a system overview and documentation, we review our recommendations and work with you to build a roadmap for the next updates based on your objectives and the potential value of each initiative.
Ongoing Support & Evolution
With our Support & Evolve Plan, you are guaranteed to be in good hands as we help both your system and your people evolve together.
Some of the Technologies We Support
.NET, Angular, iOS, Android, Ionic, Xamarin, MS SQL, MySQL, PostgreSQL, Oracle, MongoDB, Azure SQL, AWS RDS, Azure, Amazon AWS, Windows, Linux, Docker.
is your software getting a bit long in the tooth?
The Miles Support & Evolve Plan
Get your aging business software off life support and over to Miles’ support. If a wholesale replacement of what you have isn’t in your budget, you might consider a software technology refresh to improve performance, add functionality, and system support for the next decade.
Our team sets up proactive monitoring so we’ll know when something does not run as expected and we can resolve before it becomes an issue.
Compliance & Audit Assistance
We have in-house compliance experts on HIPAA, PCI, SOC, NIST 800-171, and many other regulated industries. We provide assistance with architecting, implementing, & documenting controls to ensure your systems meet industry compliance.
Database Maintenance & Optimization
Our experienced Database Administrators and development team members ensure that your platforms are kept up-to-date, assessed regularly, and optimized for high performance based on actual & anticipated usage.
Business Continuity & Disaster Recovery
Expect the best; plan for the worst. We make sure that your data is backed up and secure so that you can successfully restore critical data should that need arise.
Wish List Management
By organizing ideas, dreams, and wishes from employees and end-users, we help turn your Wish List into an Accomplished List.
HOW WE MAKE IT HAPPEN
Giving Software New Life
Our Proven Software Analysis & Onboarding Process gives you confidence in the future of your software and its impact on your company’s performance.
Our Software Analysis & Onboarding Process
Phase I – Business & Software Analysis
Phase II – System Audits
Phase III – Recommendations
Phase IV – Strategic Review & Planning
Phase V – Support & Evolve
We start by reviewing all features and processes before examining the challenges and opportunities, to help create a vision for your success.
Our team assesses numerous aspects of your software, including platforms, hosting, components, configuration, security and more.
Our consultants provide their insight through summary documentation and recommendations on technical & functional aspects, security, usability, performance, support, and potential new developments.
Working directly with your team, our experts review the recommendations, prioritize next steps, create a roadmap to success, and then begin the Support & Evolve process.
We focus on proactive maintenance, ongoing support, minor updates & optimization of your systems, and implementation of significant advancements.
RCH EVOLVES ITS SOFTWARE TO SUPPORT NEW PROCESSES
Miles Technologies helped RCH, a national, face-to-face field services company, empower their operations team to accomplish more by building a new system that could evolve as new processes and needs arise. RCH increased productivity, achieved smarter reporting, and strengthened the overall support of their team.
Helping People Accomplish More
Do you outsource your support or helpdesk?
No. All members of our software support and development teams are full-time Miles Technologies employees.
Do you provide remote support or onsite support?
Both! Our team uses web-based remote support tools, video conferencing, screen sharing, and other remote support methods to help resolve the vast majority of issues and inquiries. We also can provide onsite support, training, and other services based on your needs through our onsite support team.
Do I work with the same person every time?
Once you start a Support & Evolve plan with us, we have a specific team assigned to your account with experts who understand your company, your industry, and the unique needs that go with it. Your team includes a primary Helpdesk person, a primary Consultant, and a primary Software Developer so they can cover all aspects for providing you with great support. We also have backup staff in each role to ensure you have the coverage you need.
Do you offer a fixed-cost subscription plan?
Yes, we offer the Miles Support & Evolve Plan as a fixed-cost monthly subscription, where you get fully managed support for your business software at a price you can count on and budget for. There are no annual contracts, you pay month-to-month, and you can cancel at any time. You decide the types of services that are included through a fully customizable plan.
Can you work with my existing IT team?
Yes! We augment your existing IT & Software Professional team members through strategic service outsourcing, as-needed escalation, or we can be your entire IT/Software team while you focus on running your business.
Can you add features to my current software even if you did not build it?
Yes. We specialize in supporting and evolving systems that we did not build, as well as those we did. As long as you have appropriate rights and access to the system, we can support and advance it. And, in many cases, we can build on top of or integrate with off-the-shelf or proprietary software. If you’re not sure how to go about prioritizing or accomplishing your wish list, give us a call and we’ll figure out the best way to achieve your goals.