BE A 24/7 BUSINESS WITHOUT HIRING 24/7 STAFF
Web Portal Development
In today’s non-stop world, savvy users demand immediate availability of resources when it’s convenient for them. Give the people what they want! Deliver an exceptional user experience (UX) across the board.
Self-service, mobile-friendly web portals—integrated into your current systems—will transform the way your business and brand interact with customers, vendors, employees, and job candidates.
Create 24/7 Access
Our expert team can help create a 24/7 on-demand service experience to engage your users and satisfy their diverse needs without straining your staff.
Our custom, web-based portals are accessible with all browsers, applications, and devices (including mobile), and are built with the most up-to-date technology and security protocols.
Plug Into Today’s Technology
We integrate modern, user-friendly web portals into your existing systems to provide real-time insight, information, and interaction without having to overhaul your current software.
Customer & application-based web portals
Features & Functionality
Make the best initial impression and keep them coming back for more! A custom web portal will significantly improve the performance and productivity of your customers and staff. It’s OK to start small—take that first step and build from there.?
Manage customer information including Transaction History, Service History, Account Management, and Contract Management
Important processes that can be automated include Electronic Approvals, Quotes & Orders, Payment Processing, and Service Requests
Break down the barriers to communication by including Email Notifications, Real-Time Chat, Phone Integration, Text Messaging, File Sharing
Reporting & Dashboards
Generate real-time reporting across a variety of formats including: Dashboards & Widgets, Reporting Tools, and Quick Lists
Products & Services
Meet the needs of your user base through systems such as eCommerce, Field Services, Project Management, Training & e-Learning
Proactively answer questions by providing FAQ’s, How-To’s, Surveys & Feedback
the value of self-service in the pandemic age
Self-Service web Portals for 2021 and beyond
Now more than ever, there’s no faster return on business investment (ROI) than a customer service or employee web portal. We’ve been developing and using integrated web portals in our own business for 20+ years.
Along the way, we’ve helped hundreds of our clients integrate their software systems and grow their business through the strategic use of web portals.
a systematic approach
custom web portal development services
With your customers, employees, candidates, and vendors in mind, we create custom web portals that not only satisfy their needs but also add value as part of the user experience.?
stages of development:
Stage I – UX-Based Design
Stage II – Designing the Portal Integration
Stage III – Interactive Development
Stage IV – Beta Testing & Release
Stage V – Ongoing Support & Evolution
Tailored to the user experience, our web portals are built from the ground up using your vision as the basis for design & development.
Working together with your team, we devise the integration plan between your portal and your existing information systems.
We collaborate with your team to clarify use cases, system requirements, and preferred user experience to develop the absolute best system.
After internal testing, we utilize feedback to help coordinate improvements to the portal and plan enhancements for your future releases.
Our Support & Evolution plan keeps your portal running smoothly by monitoring performance & usage, resolving issues, providing ongoing analysis, consultation, and enhancements.
Holt Logistics Significantly Reduces Order Fulfillment Time
We created a custom web portal for Holt Logistics that would simplify its complex order fulfillment process, reduce trucker waiting time, and streamline its systems.
Check out these reviews from our happy customers.
We like that Miles Technologies is project-oriented and that they can come up with a clear scope ahead of time. After they listen to us, they take what we’re trying to do into consideration and they try to poke holes in it to see if there’s more opportunity for improvement or to catch anything we may have missed. They execute projects on time and within the budget promised.
Vice President of Information Technology
The Rapid Learning Institute
Customer Since 2010
You Request. We Respond. It Gets Done!®
Can you build a web portal that integrates with my existing software?
Yes – As long as there is a way to get information in and out of that system, we can create a modern web portal that integrates with it.? We’ve built web portals that connect to everything from direct database integration to mainframes to cloud-hosted solutions, and everything in between.? When people say it can’t be done, we are always up to the challenge.
What level of security and privacy controls are considered when developing portals?
We take information security seriously. To prevent unauthorized access, we ensure each portal is architected and developed with the necessary segmentation, encryption, and authentication. Our team of security experts also can provide ongoing vulnerability assessments and remediation work to ensure your portal remains safe as new potential threats emerge.
Can you design to suit a budget?
We start with a simple approach to design & build a portal that provides value and can be accomplished for a relatively low initial investment. Our designs are flexible enough to accommodate the architecture of many new features over time as you need them and as your user base evolves.
How do web portals help me save money?
Rather than having your staff spend so much time answering questions or processing requests, our web portals interact directly with your users to provide the information and resources they need and expect. Rather than expanding staff as you grow, your web portal software can help your current staff handle the growth while the system performs 24/7 for your users.
Do you have experience with my particular industry?
Our industry consulting team consists of experts in numerous respective industries and?can assist you by identifying solutions that pair the particular needs of your company with the appropriate mix of technology, functionality and user experience.
Can you build Mobile Apps or Progressive Web Apps instead of or in addition to a Web Portal?
Yes!? Check out our Mobile App Development service offering.